Obligation vaccinale mise à jour au 30 septembre 2021 suite au décret
du 22 septembre publié le 23 septembre 2021

📣 MESSAGE URGENT📢 à tous ceux qui sont menacés ou déjà suspendus depuis le 15 septembre 2021, date de mise en application de l’obligation vaccinale pour la population concernée.

Nous sommes à vos côtés pour faire front face à cette tyrannie inédite qui va mettre des milliers de gens dans la merde : plus de salaire, plus de quoi vivre, plus de logement…

Malgré vos qualifications, vos compétences et votre investissement dans votre travail, à partir du 15 septembre, on vous interdit de travailler et on vous prive de votre salaire !

Si nous n’avons pas de solution miracle, nous mettons en place des stratégies qui devraient vous permettre de continuer de vous battre et faire valoir vos droits dans les probables procédures à venir.

Nous avons travaillé ces stratégies avec notre équipe de juristes et les avocats du cabinet CAB & Associés (Réaction19)

Voici les courriers et documents pour les salariés du privé uniquement que nous vous proposons gratuitement, selon votre situation (mis à jour suite au décret du 22 septembre 2021) :

SALARIES retrouvez nos fiches juridiques :
RUBRIQUES VOS DROITS

Pour les non adhérents :

Nous vous rappelons que tous vos courriers doivent être envoyés en recommandé avec accusé de réception.

La démarche reste autonome et sous votre responsabilité exclusive. Chaque salarié devra donc procéder à la contestation à titre personnel.

Si votre situation réclame des conseils personnalisés, pour être conseillé(e) et défendu(e), vous pouvez adhérer

Pour les adhérent(e) au SCID, vous avez les conseils et l’accompagnement de nos juristes et nous pouvons vous proposer des avocats à tarifs très préférentiels.

  • Nous pouvons personnaliser votre courrier et envoyer nous-mêmes un courrier à votre employeur pour appuyer votre demande en tant que syndicat.
  • Un service personnalisé est proposé avec l’aide d’une équipe de juristes et d’avocats (à tarifs très préférentiels avec facilités de paiement) pour vous assister au tribunal.

Nous restons à votre disposition aux 01 53 43 94 55 du lundi au jeudi de 9h à 18h, le vendredi de 9h à 17h30.

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  273. Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are plenty of excellent customer
    support…
    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.

    Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that
    fit every requirement.
    But then again, why even think about outsourcing? Isn’t local
    talent good enough to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers if a company
    farms out its frontline operations to contractors?
    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play
    during a company’s first day, as they are the group that comes into direct contact
    with clients.
    The main goal of customer support is to keep customers happy
    by attending to their needs and responding to their questions.
    However, it’s also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team available whenever
    the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.

    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts
    in every facet of their operations. Given their many
    responsibilities, many startup founders accept that they can’t do everything themselves.

    Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies
    benefit from a bigger source of talent from all
    over the world. At the same time, companies that outsource
    customer support enjoy reduced payroll without sacrificing
    service quality. Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead
    turn to scaling the business. Overseeing the day-to-day
    operations can already take much of management’s time,
    and customer support is equally demanding. To help executives focus on the
    big picture, they’ll need to partner with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service,
    many customers will express their satisfaction in getting their voices heard.
    If customer service companies and their team address
    customers’ issues in a satisfactory way, they’re more than likely to
    remain customers.
    A pleasant customer experience will almost always lead to longer retention and a significantly
    higher customer lifetime value (CLV). This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and consistent level
    of service. Providing a highly specialized,
    dedicated team of professionals from day
    one is a great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the top
    10 most prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup companies.
    Over the years, the company has grown big and is confident enough to
    provide both enterprise and small business
    customer service outsourcing solutions.
    Providing back office, technical, and customer support, Helpware specializes
    in assisting companies in various support areas. This includes Omnichannel Customer Support,
    Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support,
    Data Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from day one.
    Now it’s one of the top customer service companies
    in the US and European markets with numerous
    awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to businesses
    sharing the same philosophy.
    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and it pays off handsomely, especially
    in customer support outsourcing contracts. Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top
    and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading service providers of
    demand generation and customer engagement services, with clients included in the top
    2000 companies worldwide. At the core of Sykes’ business
    are its staple services: outsourcing, customer experience, service to sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from
    its clients’ home countries.
    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including
    HIPAA compliance and Payment Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that
    wanted to change the customer experience by applying a personal
    touch to customer care. The company is now Europe’s number-one customer
    support outsourcing company, providing bespoke customer experience solutions to clients around
    the world. In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.

    Pros:
    Ascensos is more nearshore than an offshore support center,
    so location and time zone differences aren’t as pronounced as operations in Asia
    and South America.
    Companies that outsource customer service to Ascensos value
    the fact that it supports diversity and inclusivity among staff while
    focusing on promoting happiness as a key asset among its
    workforce.
    Although there aren’t any published pricing rates, instead, Ascensos
    will individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and
    front-office customer support. It also offers back-office
    services such as finance and accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages
    and deservedly belongs to a league of good customer service companies.
    You won’t find it difficult to get support in the
    language and location you require.
    Clients also appreciate the company’s expertise in providing
    omnichannel solutions.
    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to some of today’s
    major global brands. In addition, the company offers contact center and
    BPO services, omnichannel and multilingual support, software
    development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
    VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take
    their customer service systems to the next level. Like any modern BPO, VXI employs
    omnichannel support services to enhance communication coverage for clients.

    Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

    Pros:
    High CX expertise leads to enhanced customer and employee
    experience.
    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only
    CX team, InfluX managed to recruit employees from
    more than 120 cities worldwide. This strategy also lets them provide 24-hour customer support outsourcing
    solutions within the client’s time zone. In addition, InfluX creates
    specialized customer experiences that reflect the
    client’s vision, voice, and values.
    Pros:
    Less dependence on automation and more on human interaction make for
    a better customer experience.
    Having employees in every time zone solves the common offshore
    problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients
    who prefer flexible packages.
    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent
    support services. The company employs native English contact center agents with experience in multiple industries.
    Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.

    With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries, including healthcare, travel, utilities,
    IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive
    in detecting changes in the customer’s voice or tone.
    As a result, they can respond to these changes to defuse any tension and lead the customer
    into a more positive mindset. Starting with four employees in 2004,
    Integra currently employs more than 1,400 workers stationed across four countries.
    It handles customer service duties over the phone, email, live chat,
    or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if
    you work in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital
    solutions for brands all over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual
    customer service to industries such as technology, media,
    communications, eCommerce, financial technology, travel, hospitality,
    automotive, healthcare, and games.
    Pros:
    Telus International is a premium multilingual contact center.

    It is one of those IT support outsourcing companies that
    offer top-tier customer support services in various countries and more
    than 50 languages.
    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps
    225,000 volunteers from its offices to complete various service projects across its many host countries.

    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing
    services across the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
    Unlike a traditional BPO, Arise utilizes a network of service partners to provide
    the needed customer service experiences. In addition, the Arise Platform helps companies lower
    expenses. As a result, Arise clients report an average 25% reduction in contact center service total
    costs, which is why clients want to outsource customer
    service small business really needs.
    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality of
    documents or files sent over. It also means Arise conforms to widely
    accepted data privacy regulations such as HIPAA, CCPA, and others.

    Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and
    Canada. This means stable employment for the company and an easier method of hiring or replacing staff members.

    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing
    needs? Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our list might command a pricing structure
    higher than what your budget holds.
    In addition, consider your company’s specific requirements
    and areas for improvement. Do you need a customer support team focused on CX?

    Or, do you prefer having sales psychology-trained outbound callers who can close
    deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure
    customer service solution that utilizes modern technology
    throughout the various stages, try the best companies for customer
    service. These largest outsourcing companies not only supply the best talent, but also the
    best equipment and training to prepare them.

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  284. top 10 call center outsourcing companies in 2023 if you
    re looking to improve customer experience or optimize your operations it s worth considering options beyond your own company today outsourcing customer support to
    one of the top call center written by alexei piskunov wednesday
    apr 05 table of contents if you re looking to improve customer
    experience or optimize your operations it s worth considering options beyond your
    own company today outsourcing customer support
    to one of the top call center outsourcing companies is definitely a smart business decision if you want to avoid all trials and tribulations of running an in-house
    call center this solution can be a budget-friendly way to handle customer concerns
    while significantly improving the level of customer satisfaction let s have a look at those bpo companies that take the top positions in the industry discuss what makes them
    stand out and go through the main tips for choosing the
    right call center why outsourcing a call center creating a positive
    customer experience is the main priority for most companies
    with so many competitors offering similar products and services in today s marketplace it can be challenging for
    any particular organization to stand out and attract new
    customers additionally modern customers are ready to pay more if they receive an outstanding experience offering excellent customer support services can give a business an edge over competitors
    by boosting customer retention and generating positive
    reviews ultimately driving profits conversely a poor customer experience
    can lead to customer loss and negative reviews which can harm a
    business choosing the best call centers for your business
    guarantees increased customer satisfaction streamlined operations and enhanced growth making it a crucial factor in achieving success in today s competitive market us call center
    outsourcing companies top list 1 helpware helpware is a leading customer support provider with
    headquarters based in the usa with call centers spread across four continents the core areas of expertise include a
    wide range of bpo services such as omnichannel customer support technical support it support content moderation data annotation data entry
    helpdesk back-office support etc since helpware positions itself as a reliable outsourcing partner for both startups and big enterprises there are companies
    of different sizes among the clientele ranging from small firms to renowned brands at helpware people come first
    and it pays off the needs of employees are the main priority
    and it shows in their work as they provide exceptional service pros applying a
    customized approach to recruiting and training dedicated agents offering
    exceptional expertise in all kinds of customer support tailoring packages to cater to the specific needs of different businesses
    2 xact xact is a highly flexible outsourced call center based in orlando florida
    catering to businesses of different sizes they specialize in providing technical support and customer support services
    to businesses operating across diverse industries including property management e-commerce tourism healthcare hospitality
    and fintech xact has partnered with nice incontact since 2005
    leveraging their cloud-based contact center toolkit to ensure the utmost data security
    for their clients pros providing a personalized 24 7
    telephone answering service ensuring service continuity through
    their fail-safe automatic transfer switches ats which seamlessly switch to an alternate
    power source during power outages 3 wing assistant the wing assistant is revolutionizing the process
    of recruiting remote workers on a global
    scale this innovative outsourced call center provides a fully-managed virtual
    assistant experience that helps entrepreneurs and small and medium-sized businesses scale by delegating laborious and time-consuming tasks
    to dedicated customer service professionals for a fixed monthly cost they offer outbound call center outsource solutions that are affordable and enable businesses
    to level up and enhance their customer service and technical support
    and boost their sales pros a dedicated client success manager to assist you
    in achieving your unique business goals and overcoming challenges a diverse range of managed outsourcing
    services including back-office support and
    staffing solutions with great potential in addition to call centers 4 triniter triniter is a renowned figure in the
    bpo industry with a global presence spanning the united
    states the philippines and india this american call center has established
    itself as the preferred outsourcing provider for inbound and outbound call
    center solutions sought after by major corporations pros a decade-long track record
    of providing customer support across more than 30 domains 24 7
    customer support with an impressive 98 9 positive feedback rate 5 tmp direct for over 34 years tmp
    has been providing bpo services advocating for clients brands and ensuring excellence
    through its team with a global presence tmp direct manages
    connections and relationships across various industries they offer custom end-to-end solutions including crm tools it infrastructure fulfillment and telecom
    platforms adapting to the evolving cx landscape they handle various communication channels
    from inbound and outbound calls and chats to social media and personalized correspondence pros
    providing an in-house it development team that eliminates the
    need for multiple vendors 6 answerforce this is proud of being on the list
    of five star call centers providing a range of professional call and chat answering services
    virtual reception services appointment scheduling and more answerforce has experienced call center agents at its disposal that are available round-the-clock to handle inbound
    and outbound calls and live chat support and conduct customer surveys in a professional manner
    this american call center works mainly with small and middle businesses
    covering such industries as home service restoration plumbing and electrical pros offering customized solutions to meet
    the specific needs of clients within particular industries which allows answerforce to provide highly tailored and effective
    services to their clients integrating with the client s workflow software this enables businesses to manage their customer interactions efficiently
    without having to switch between multiple platforms 7 fusion bpo services fusion bpo services group is a company with
    huge experience more than 33 years in the industry and offers voice services and other solutions to more
    than 250 businesses worldwide however what makes
    this provider stand out is its unique locations in addition to popular bpo
    destinations like the united states india and the philippines the company has offices in pretty exotic countries like el salvador jamaica morocco and colombia with
    22 locations in 10 countries fusion is capable of
    delivering call center services in over 40 languages pros by strategically locating its offices around
    the globe this company is able to offer 24 7 customer support
    across multiple time zones making it easy for customers to get the help they need
    whenever they need it a diverse workforce and multilingual
    capabilities enable them to provide support in various languages making their services accessible to a wide range of customers
    the outsourced customer service of this provider is reasonably priced that varies depending on the expected amount of calls
    and service level you may require 8 supportyourapp supportyourapp is
    an outsourced customer support company with a
    multinational team that provides inbound and outbound
    services and back-office customer support for innovative
    software and hardware companies they have received numerous awards for providing
    exceptional customer experiences but their commitment to quality and security is paramount supportyourapp is pci dss compliant and adheres to the general data
    protection regulation gdpr pros ensuring the highest data
    security standards and preventing any data leaks they take great care in protecting sensitive information and clients can trust
    that their data is safe streamlining the integration process with the help of their dedicated integration department providing their clients with a
    crm solution that integrates incoming calls chats
    and emails into one system and implementing ai solutions to the chats
    which many small businesses find appealing 9 vcall global vcall global is a provider of innovative service
    solutions to different businesses across various industries they offer a range of services
    including customer service tech support back-office solutions interactive voice response
    ivr services telecom billing solutions and software development solutions using advanced technology and
    infrastructure they offer common services through multiple channels
    vcall global is the preferred choice for businesses seeking
    a perfect blend of flexibility and quality in their services pros adhering to turnaround times ensuring
    that clients receive their services in a timely and efficient manner empowering their call centers
    with a robust cisco network which enables vcall global to offer seamless uninterrupted service to clients regardless of their location or the complexity of their needs providing enhanced security features
    that protect client data and information ensuring that their
    privacy is always maintained 10 call masters bpo the company provides inbound and outbound call center services as well as remote administrative solutions such as data entry
    appointment setting reservation services etc their streamlined
    workflow and marketing automation ensure that important
    phone calls are never missed with their expertise and dedication they can help businesses resolve customer queries acquire leads and enhance administrative business processes too pros enabling businesses to
    easily scale up or down based on demand and their remote employees
    to work in split shifts due to their cloud-based virtual call

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